How do I Build a Call Center/Contact Center Training Operation?

How do I Build a Call Center/Contact Center Training Operation?

Depending on the IT business being served, call center and contact center (phone,email and chat) operations differ. Also, depending on the service model and client locations, a lot of other things could differ. Call centers are being increasingly required to start and expand very quickly to meet the need and beat competition. Learn how to start on the right foot from a master contact center trainer and training team manager with over 7 years experience from scratch to a global training model.